CASE STUDY ON BARRIERS TO COMMUNICATION.

There are several challenges in communication that take place in daily life. If we identify the challenges we can eliminate and ensure better understanding among the individuals. We shall take a case study on communication that helps in averting any misunderstanding among the people

Ken worked in a research department for a year as a researcher and he was laid off as the entire department was closed due to recession. He decided to meet the CEO for a possible outplacement as the organization had several other departments to accommodate him. However the secretary of the CEO, Diana did not permit Ken to meet by saying that CEO was busy. Ken returned without meeting the CEO. He got better employment opportunity elsewhere and joined.

Ken, being a researcher, wrote an article for an international journal while working in the research department. It was published after 9 months and received complimentary copies from the publisher. Therefore, Ken wanted to share the successful publication with his former CEO and went to meet him to gift the book as a complimentary copy. Below was the conversation Ken had with the secretary of the CEO.

Ken: I would appreciate if you could arrange an appointment with CEO. I want..... (Secretary interrupted)

Secretary: Why did you come? We had already handed over your resume to Jim for outplacement. You may go now.

Ken: I did not come for employment opportunity. Don’t assume that people would come here for employment only. I have come to gift a complimentary copy where my article featured in international journal. The CEO would be glad to share the success.

Secretary: No, No, the CEO sees everything and knows everything as every article publication is known to him.

Ken: It is not departmental journal. It is a prestigious journal globally and I want to inform him and gift the book.

Secretary: “You will not get appointment. The CEO is busy” said firmly.

Ken: I anticipated that CEO would be busy and I have already written the details of my name over the complimentary copy.

Secretary: Okay, leave it and go. (She said impolitely and started looking here and there)
Ken handed over the complimentary copy to Secretary.

Ken: Fine, please hand over to CEO. I am leaving the place. However, I will send an email to CEO about my coming physically to gift the book. (Secretary probably worried as the Ken had already mentally prepared to send the email and keep the CEO informed. If Secretary had any
intention to skip handing over the complimentary copy, CEO will know as Ken would send mail.)
Ken handed over the complimentary copy to Secretary and departed the office. He sent an email to his ex-CEO about his coming and he could not meet as the latter was busy with his schedules.

After 5 hours, the Secretary telephoned Ken and said firmly, “CEO told to return the book to you. You come and take the book back.”

Ken replied, “It is the complimentary copy meant for the CEO only”. Secretary insisted to take back the book immediately. Ken told Secretary to courier and he was about to give his address. Secretary interrupted Ken’s conversation and replied, “No we don’t send you through courier. You have to come and take.” Ken responded politely, “Right now, I am far away from that place. When I come to that area I would take back the book.”

The very next day, Ken received email from his ex-CEO congratulating Ken for the publication and thanked for coming all the way to gift the book. Ken felt excited that his ex-CEO was pleased with publication

1. What were the communication challenges in the above case study? (10 marks)

2. Was Secretary a good listener? (10 marks)

3. Did Secretary empathize with Ken? (10 marks)

4. What were the other challenges prevented smooth communication between Ken and Secretary? (10 marks)

Answers

Answer 1
2 was secretary a good listener
First of all hello there I did not read anything.
But if I had to answer I’d say secretary was not a good listener. She seemed to have an attitude with ken. She was mainly rushing ken to leave. She never really payed much attention to what ken had to say.

Related Questions

Explain the positive and negative impacts of trade in the Kingdoms of Axum and Kush.
Plz help this is half my grade

Answers

Answer:

Ok, ok. I know I am 3 weeks late. But this question was a pain and I figured I would help anyone else who comes out a little. My answer is in the explanation. My grade is in the photo, just trust me. But don't forget to paraphrase! Also if you were wondering, I am doing the course so all my answers refer straight to the lesson in it

Explanation:

Kush earned a lot of money when they were trading (especially iron) in their capital of Meroe because it was strategically placed. When they stopped trading iron because of the shortage of wood to burn to smelt iron, their trading came to a halt. This combined with people from Axum attacking Kush caused Kush to fall. Axum benefited from the great trade location by a lot. Greco-Roman traders would come and offer many important goods.

The kingdom of Kush and Axum have a positive impact in terms of earnings and abundant money from trading and the negative impact is the failure of Kush which became an advantage for Axum in trading.

What do you mean by trading?

Trading is the process of acquiring or selling goods or services in the market.

The kingdom of Kush was earning abundant money from the trading of iron ore as it was very thoughtfully placed in the capital of Meroe. Their trading stopped due to the scarcity of wood which was burnt to melt into iron. This happens due to their collaboration with the Kingdom of Axum which resulted in the failure of Kush. This failure benefitted the Axum in iron trading.

Therefore, the earning of money from iron trading was a positive impact and the emergence of Axum in iron trading after the failure of Kush was a negative impact.

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Eugenics and Phrenology are examples of colorblind racism. true or false

Answers

Answer:

true

Explanation:

What does it mean to be responsible?

You wait for other people to tell you to do something.
You try to get your friends to do your homework for you.
You depend on your government to make the laws.
You do what you are supposed to do.

Answers

Answer:

d

Explanation:

you do what you Are supposed to do lol

suggest four ways in which participation in physical activities can build healthy relationships​

Answers

Answer:

you have something in common to talk about

The four ways that participating in physical activity can help build healthy relationships might be:

Time managementStress managementGreater interaction with othersDiscovery of new hobbiesHow important is physical activity?

It is essential for the maintenance of physical and mental health, since the practice of physical activities is capable of generating well-being hormones that help to reduce stress in addition to strengthening the cardiorespiratory system and relationships.

Therefore, when practicing physical activities, the individual manages to balance their time between work and activities that increase their quality of life and their interpersonal relationships.

Find out more about physical activities here:

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Question 1 (1 point)
What is the electoral system in Australia?
an organization that runs the election
an organization that fights for individual rights
an organization that enforces laws

Answers

An organization that enforces laws
An organization law force

Gary Swiercz Chicago holds Which Religion

Answers

Answer:

Eucharistic

Explanation:

his friend who was a Eucharustic minister came to visit him to perform holy rights

Which of the following are NOT problems of government intervention in the
economy?

Answers

Answer:

mixed economy

Explanation:

because the government dont deal with them

The Egyptians developed an understanding about math and about the stars and sun while building the pyramids.

Answers

Answer:

True

Explanation:

What differences in culture do Asian countries have to make integration to globalization impossible for them? What can be done to make this integration possible?

Answers

Answer:

Nearly two years since Asia’s economic crisis began, the region has begun to express doubts about the impact of globalization on regional societies. Although the term defies simple definition, participants agreed that globalization has several core characteristics:

Unprecedented economic interdependence, driven by cross-border capital movements, rapid technology transfer, and "real time" communication and information flows.

Rise of new actors that challenge state authority, particularly non-governmental organizations and civic groups, global firms and production networks, and even financial markets.

Growing pressure on states to conform to new international standards of governance, particularly in the areas of transparency and accountability.

The emergence of an increasingly Western-dominated international culture, a trend which in many countries has sparked concern about the erosion of national identity and traditional values.

The rise of severe transnational problems that require multilateral cooperation to resolve.

Explanation:

Nearly two years since Asia’s economic crisis began, the region has begun to express doubts about the impact of globalization on regional societies. Although the term defies simple definition, participants agreed that globalization has several core characteristics. Hope this helps

great depression: describe what life was like in the 1920s

Answers

Low crop prices hurt farmers, but there were other factors at work. Farm families had to pay high prices for farm machinery through the 1920s. Also, rates to haul grain were much higher than they had been before the war. Many rural areas had built new schools and put gravel on country roads when times were good.
DON’T CLICK ON ANY LINKS!
hope this helps!:)

4. I envision my future family
as

Answers

my sample answer: i don't want a family of my own

It is generally believed that there are three fundamental kinds of knowledge. Which of the following is not one of these?
Group of answer choices

skill or ability

acquaintance

epistemic knowledge

knowledge of facts

Answers

Answer:

acquaintance

Explanation:

because acquaintance is not knowledge and it is not fundamental

Which line of latitude is closer to the equator? 20°N or 30°S

Answers

The answer should be 20 degrees North

In which two market structures are prices set mainly by the supply and demand of many buyers and sellers?

a.monopoly and oligopoly
b.oligopoly and perfect competition
c.monopoly and monopolistic competition
d.perfect competition and monopolistic competition

Answers

Answer:

refers to the organization of a market, based mainly on the degree of ... Economists define market structure according to four main characteristics. ... Many producers and consumers- Having a large number of participants in a market helps ... of their products; in such a market, prices are no longer set by supply and demand.

Explanation:

James is a 45 year old man who is brought into the clinic after cutting his right hand with a knife while installing carpet. He has cleaned his hand and wrapped the cut in a bandage which has stopped the bleeding. His physical examination reveals a clean 2 inch laceration (cut) in his right palm which is well-approximated (the edges of the wound align). His vital signs are stable, and he has agreed to surgical repair of his laceration. He states that his pain is a 6/10, and describes it as being a sharp pain, directly in the area of the laceration.
What type of pain is James experiencing? Be specific about the type and subtype, and explain your rationale.

Answers

Answer:

Pain

Explanation:

WRITE A PARAGRAPH -WHY THIS PERSON IS STILL REMEMBERED TODAY AND WHAT MAKES THEM IMPORTANT TO CHINA? 5 SENTENCES OR MORE

Answers

Answer:

Empress Dowager Cixi was a Chinese empress dowager and regent who was the de facto supreme ruler of China in the late Qing dynasty for 47 years, from 1861 until her death in 1908. Empress Dowager Cixi (1835–1908) is the most important woman in Chinese history. She ruled China for decades and brought a medieval empire into the modern age. She inaugurated women's liberation and embarked on the path to introduce parliamentary elections to China. Empress Dowager Cixi ruled China for nearly 50 years from 1861 until her death in 1908. Textbooks blame her unchecked thievery for the nation's failures, but historians increasingly say she was a strong leader with gangster-like cunning.

Explanation:

For expressivism, moral claims are:
Group of answer choices

always true

always false

either true or false

neither true nor false

Answers

I think it’s C either true or false

__________ seems to entail not always having to even consider someone’s moral argument.
Group of answer choices

Divine command theory

Metaethical cultural relativism

Expressivism

Qualified attitude theory

none of the above

Answers

Answer:

A

Explanation:

Metaethical cultural relativism seems to entail not always having to even consider someone’s moral argument.

What is Metaethical cultural relativism?

The philosophical stance that there are no ultimate moral truths, only truths relative to the cultural environment in which they exist, is known as meta-ethical cultural relativism.

According to meta-ethical relativism, moral judgments are simply true or untrue in relation to particular viewpoints, not in any absolute sense. Almost all forms of moral relativism depend on this concept.

The metaethics might, for instance, talk about how individuals use moral language, make observations on the psychology of the immoral, or inquire as to whether moral qualities exist.

In addition, metaethics investigates how moral principles might give us justifications for acting in a certain way or refraining from acting in a certain way.

It also covers many of the questions often associated with the nature of freedom and its relevance.

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Who invaded the Indus Valley in 326 B.C.?
A. Mark Antony
B. Genghis Khan
C. Julius Caesar
D. Alexander the Great

Answers

Answer:

D. Alexander the Great

Explanation:

Hope this helps and have a wonderful day!!!!

Answer:

d

Explanation:

i'm so smart

Y’all watch anime ?? And if y’all do wich ones are you watching right now

Answers

I don’t what that and please no hate

Answer:

Im watching Naruto rn

Explanation:

but I've watched like 20 animes so far LOL it's so many

5. Explain the effect of comparing the end of Plessyv. Ferguson to a death (Paragraph 2)? Cite
evidence from the text in your response.
PLEASE HELP ME

Answers

Answer:

Home

Politics, Law & Government

Law, Crime & Punishment

Plessy v. Ferguson

law case [1896]

WRITTEN BY

Brian Duignan

Brian Duignan is a senior editor at Encyclopædia Britannica. His subject areas include philosophy, law, social science, politics, political theory, and religion.

See Article History

Plessy v. Ferguson, legal case in which the U.S. Supreme Court, on May 18, 1896, by a seven-to-one majority (one justice did not participate), advanced the controversial “separate but equal” doctrine for assessing the constitutionality of racial segregation laws. Plessy v. Ferguson was the first major inquiry into the meaning of the Fourteenth Amendment’s (1868) equal-protection clause, which prohibits the states from denying “equal protection of the laws” to any person within their jurisdictions. Although the majority opinion did not contain the phrase “separate but equal,” it gave constitutional sanction to laws designed to achieve racial segregation by means of separate and supposedly equal public facilities and services for African Americans and whites. It served as a controlling judicial precedent until it was overturned by the Supreme Court in Brown v. Board of Education of Topeka (1954).

How does effective communication of values help in building a sustainable relationship with your friends? ​

Answers

Answer:

the more you listen the more you learn about others perspectives and listening thoughtfully without judgement or interruption is also another way to show of caring and respect. With stronger relationships come deeper feelings of trust.

Understanding ourselves and the impact of our early life experiences and cultural backgrounds will

Answers

nurtured your self-concept as you learned about your unique abilities, gifts, and talents

The benefit of __________ is a reason why several Pacific Island governments retain ties to foreign powers.
A.
lower taxes
B.
international trade
C.
economic assistance
D.
government representation


Please select the best answer from the choices provided

Answers

Answer:

C

Explanation:

because there getting help from other people

How long did the Mauryan dynasty last?

Answers

Answer:

The Mauryan Empire was one of India's largest, most powerful empires. It rose under the leadership of Chandragupta Maurya in 322 BCE and eventually spread from modern-day Iran into the southern portions of the Indian sub-continent.

Explanation:

caryonlearning



Evaluate THREE ways in which employment will minimize emotional stress.

Answers

Answer:

in work you must be focused because maybe your boss is strict and you have to be focused so this may end up minimising your stress because you're really focused on what you're doing.2 in job you should talk to your friends so that you don't have that time to think much about what's making you to stress out so you'll find that you don't have much time to think of what is making you stressed and talk to your friends freally maybe they may end up helping you and you'll stop stressing yourself up.3in your job or work the company might have strict rules search that what happens at home should happen at home and what happens at work should happen at work so you shouldn't bring what happens at home at work maybe at the end of day you may end up hurting people emotionally or physically .since what happens at your home you shouldn't bring it to the company, you'll find that you have to follow the rules and regulations and by the end of the day that will have minimised your emotional stress. I hope this will help you.

Every night at 9p.m., the phone rings with calls from companies you have never heard of asking you to buy their products. You have asked them to stop calling you, but they refuse. Which agency can help you with this problem?

Answers

Answer:

The Federal Trade Commission is a great agency to help you with this problem.

Explanation:

how does buddhism spread throughout asia

Answers

buddhism spread across Asia through networks of Overland in maritime routes through India, south east Asia, Central Asia, and China. The transmission of Buddhism to central Asia in China corresponded with the development of the silk routes as channels were intercultural exchanges.

Answer:

Buddhism spread across Asia through networks of overland and maritime routes between India, Southeast Asia, Central Asia, and China. The transmission of Buddhism to Central Asia and China corresponded with the development of the silk routes as channels for intercultural exchanges.

Explanation:

Look above. Hope it helped.

Induction is persuasive only when it is based on a sufficiently:
Group of answer choices

large collection of observations

diverse collection of observations

large and diverse collection of observations

induction is never persuasive

Answers

Answer:

large collection of observationsExplanation:

Do the economic benefits of free trade outweigh the social costs?

Answers

The correct answer to this open question is the following.

Although there are no options attached we can say the following.

Do the economic benefits of free trade outweigh the social costs?

Not really, and it all depends on the perspective.

From the big companies and industrial side, free trade has been a success. Free trade has allowed thousands of companies to export their goods with cero import tariffs, benefiting the income. It has allowed multinational companies to go abroad and establishing branches in different parts of the world, basically in underdeveloped nations.

Once there, they paid very low salaries, much less than what they should have paid in their former countries, That is a reason why they moved to underdeveloped countries. So cheap labor is one reason. And other these multinational companies freely exploit the many raw materials and natural resources of that underdeveloped country.

Meanwhile, free trade makes rich people and corporations richer, and poor countries and poor people continue to be as poor as they have always been. No serious progress at all,

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